Return and Refund, unless stated otherwise.
- If the book that you receive is damaged, send us a photo or video of the same on our customer care WhatsApp number or email id. After proper examination by the team, we will re-send you the same book in good condition.
- If you receive a wrong book different from the one you ordered, please let us know through our customer care. We will pick up the wrong book and ship you the correctbook immediately after receiving the wrong one. If you are in a hurry to get the book before we complete the picking up and re-dispatch process, you can place a fresh order for the same book through this website. We will refund the money charged for the wrong book after receiving it. However, refund is applicable only if your fresh order exactly matches your previous order (in terms of book titles) for which the replacement process was initiated.
Cancellation Policy
- You may cancel your order within 24 hours of placing it. A cancellation fee of INR 99/- will be deducted and the rest will be refunded in case of Pre-paid orders.
- Your order is not eligible for cancellation and refund if it exceeds the window of 24 hours. This is because we start processing your order within a day of receiving it.
- In special cases, we might consider cancellation and refund after 24 hours. In such cases, pleasetalk to our customer care executive to discuss what can be done about your order.
If you still have queries or doubts, please check out our FAQ section. We sincerely hope that you have a happy shopping experience with Disha Publication!