Terms & Conditions

1. Replacement & Exchange Policy

• When You Can Exchange: We only replace items if they are damaged, defective, or if you received the wrong book. Replacements are provided for the exact same title.
• Complaint Time Limit: You must request an exchange within 3 days of receiving your delivery. Requests submitted after 3 days will not be accepted under any circumstances.
• Proof Required: You must provide clear photos and an uncut un-boxing video of the package to request an exchange.
• Exchanges for Personal Reasons: If you wish to exchange a book for personal reasons, you must send it back to our registered address via any reliable courier (such as India Post). Customers are responsible for paying both return shipping and reshipment costs.
• No Returns for Personal Preference: We do not accept returns or issue refunds if you do not like the product. (Exchanges for personal reasons can only be requested within the 3-day window.)
• Undelivered Packages (RTO): If your order is undeliverable and marked as Return to Origin (RTO), we will reship it to you once we receive the returned packet. Refunds are not available in this scenario.

2. Cancellation Policy

• 12-Hour Cancellation Window: You may cancel your order within 12 hours of placing it.
• Shipped / In-Transit Orders: Once an order has been shipped or is currently in transit, it cannot be canceled.

3. Product Complaints

• Mandatory Un-boxing Video: To report wrong, damaged, or missing items, a continuous, uncut un-boxing video is mandatory. We cannot process any complaints without video proof.
• Complaint Deadline: All complaints must be reported within 3 days of package delivery.

4. Customer Support

If you need assistance with your order, please reach out to us: